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About me

Posts

Future Blog Post

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Blog Post number 4

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Blog Post number 3

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Blog Post number 2

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Blog Post number 1

less than 1 minute read

Published:

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portfolio

publications

The Value of Platform Endorsement

Published in , 2009

Abstract: Many digital platforms with large product assortments have begun to endorse a selected group of items to facilitate user choice. While it is intuitive that endorsed items may enjoy considerable benefits from increased sales, little is known about the effect of such platform endorsement on unendorsed items and the impact on the platform. Using data from a field experiment conducted on an online freelance platform, we examine the effect of platform endorsement on user search and purchase behavior. We find that platform endorsement leads to an increase in search and purchase not only for endorsed services but also for unendorsed services. We find that this increase in search and purchase is mainly driven by an increase in overall quality perception of the services offered on the platform and less likely driven by attention effect or novelty of the endorsement. We further explore the heterogeneity in the effect of platform endorsement and find that the effect of platform endorsement on purchase is more pronounced for users with a higher propensity to purchase. Our results have implications for platforms on the effectiveness of platform endorsement and for regulators on the fairness concern around platform endorsement.

Influencer Marketing: Content Attributes and Consumer Engagement

Published in , 2010

with Anja Lambrecht

Abstract: The recent growth of influencer marketing industry means brands are becoming more likely to contract with influencers. However, there is little empirical evidence regarding consumer engagement with such sponsored content relative to organic content. We collect a dataset on the content created by 510 Instagram influencers operating across different categories. We use advertising disclosure and supervised learning to identify sponsored posts in the dataset. Leveraging regulatory actions and industry-level advertising trends as instrumental variables, we causally identify consumer engagement, measured by likes, with sponsored content relative to organic content. We find that consumers engage less with sponsored content relative to organic content.

We then examine what characterizes successful influencer content. We rely on previous theory in consumer psychology and argue authenticity of content attenuates the negative effect of advertising on likes. We measure authenticity as congruence of a post with other content shared by the influencer using LDA topic model, influencers propensity to share brand related content, the number of times a brand is mentioned in the post, and advertising disclosure. We find that authenticity of content attenuates the negative effect of advertising on likes. Our findings are relevant for policymakers who are concerned about lack of advertising disclosure in influencer marketing. Our findings can also inform influencers and advertisers on their content creation strategies.

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research

talks

teaching

Teaching experience 1

Undergraduate course, University 1, Department, 2014

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Teaching experience 2

Workshop, University 1, Department, 2015

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